Terms and Conditions for Cleaners Outhkensington

These Terms and Conditions set out the basis on which Cleaners Outhkensington provides domestic and commercial cleaning services to customers in the UK. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. These terms are intended to be clear, practical, and fair, and they apply to all standard cleaning, deep cleaning, one-off, regular, and specialist cleaning arrangements supplied under the Cleaners Outhkensington service model.

In these terms, references to “we”, “us”, and “our” mean the cleaning service provider, and references to “you” and “your” mean the customer, client, or person booking the service. The phrase Outhkensington cleaners may be used for convenience and refers to the same service. Any variation of our name, including cleaners Outhkensington and Cleaners Outhkensington, should be understood as referring to our cleaning services and not to any separate legal entity unless expressly stated in a written agreement.

These terms apply alongside any written quotation, booking confirmation, service description, or special conditions agreed in advance. If there is any conflict between a written quotation and these terms, the written quotation shall take priority only to the extent of the inconsistency. If any provision is found to be unlawful or unenforceable, the remaining provisions shall continue in full force and effect.

We reserve the right to update these terms from time to time. Any changes will apply to future bookings unless otherwise agreed in writing. It is your responsibility to review the terms before each new booking. Continued use of our services after an update will be treated as acceptance of the revised terms. Nothing in these terms affects your statutory rights under applicable UK consumer law.

Booking process
Bookings for cleaners in Outhkensington may be made through the methods we make available from time to time, such as online requests, email, telephone, or other written communication. A booking is not confirmed until we have acknowledged acceptance and, where required, received any deposit or pre-authorisation. We may request information about the property, the type of cleaning required, access arrangements, the size of the premises, and any special instructions before confirming availability.

When making a booking, you must provide accurate, complete, and up-to-date information. This includes the address, contact details, relevant access codes or instructions, parking restrictions, alarm information, pets, known hazards, and any areas requiring special care. If the details you provide are inaccurate or incomplete, we may need to revise the price, change the schedule, or decline to provide the service. Cleaners Outhkensington will not be responsible for delays or additional charges caused by incorrect or withheld information.

Bookings are made for a specific date and time, but arrival windows may be provided where travel and operational factors require flexibility. While every reasonable effort will be made to attend as scheduled, we do not guarantee exact arrival times unless expressly agreed in writing. If access is not possible at the agreed time, the appointment may be classed as a failed visit and fees may still apply. You are responsible for ensuring that the property is ready for the service to begin.

If you need to amend a booking, you should notify us as soon as possible. Changes requested close to the appointment may not be possible, particularly where staffing has been arranged. We may, at our discretion, offer an alternative date or time. Repeated changes, non-cooperation, or failure to provide access may result in cancellation of the booking and charges for time already reserved.

Payments
All prices are quoted in pounds sterling and may be stated inclusive or exclusive of VAT depending on the applicable arrangement. Unless otherwise specified, fees are due in accordance with the quotation, booking confirmation, or invoice. For recurring services, payment may be taken before or after each visit, depending on the agreed payment structure. For one-off or deep cleans, advance payment or a deposit may be required to secure the booking.

We accept the payment methods that we specify at the time of booking or invoicing. If a payment is not received by the due date, we may suspend services, charge reasonable recovery costs, and seek late payment interest where permitted by law. Any bank or card charges, failed payment fees, or administrative costs arising from declined transactions or returned payments may be passed on to you where lawful. A service will not be deemed complete until all due amounts are settled unless we agree otherwise in writing.

Quoted prices are based on the information supplied at the time of booking. If the actual condition of the property differs materially from the description provided, or if extra time, labour, equipment, or materials are required, we may revise the price accordingly. This may include situations where the premises are more heavily soiled than expected, require additional sanitisation, or involve tasks not originally included in the scope. Any significant increase will normally be discussed with you before additional work is carried out, where reasonably practicable.

Discounts, promotions, and special offers may be subject to separate conditions and may be withdrawn at any time. Where a promotional rate is offered for Outhkensington cleaning services, it applies only to the stated period, service type, and customer category. We may refuse to honour a discount if the booking does not meet the relevant conditions or if misuse is suspected.

Cancellations and rescheduling
If you wish to cancel or reschedule a booking, you should provide notice as soon as possible. Cancellation charges may apply depending on how much notice is given, the type of service, and whether resources have already been allocated. Standard notice periods may vary by service, but if less than the agreed minimum notice is provided, the full fee or a substantial portion of it may be charged to reflect reserved labour and lost availability.

If our team arrives at the property and is unable to gain access, is turned away, or cannot complete the work due to circumstances within your control, the visit may be treated as a late cancellation or failed appointment. In such cases, the full fee or a call-out charge may still be payable. Where a booking is cancelled by us for operational reasons, any advance payment relating to the cancelled portion will be refunded or rescheduled, unless the cancellation is caused by your breach of these terms.

We may cancel or suspend a booking without liability where performance is prevented by events beyond our reasonable control, including severe weather, transport disruption, industrial action, illness, accidents, power failure, or other force majeure events. In such circumstances, we will make reasonable efforts to rearrange the appointment. However, we shall not be liable for any indirect losses arising from a cancellation or delay caused by such events.

Service standards, access, and customer responsibilities
You must ensure that the property is reasonably safe and accessible for cleaning. This includes providing water, electricity, and any required access for the duration of the service. Valuables, cash, jewellery, and sensitive items should be secured before the appointment. We are not responsible for items left in unsecured areas, nor for loss or damage caused by your failure to store them appropriately.

You should notify us in advance of any known hazards, including broken fixtures, unstable flooring, mould, infestations, sharp objects, fragile surfaces, or restricted spaces. If we believe that carrying out the work would pose a risk to health and safety, damage property, or breach applicable law, we may refuse to proceed with any part of the service. Our team members may leave the premises if they consider the environment unsafe, abusive, or unsuitable for work.

Where keys, codes, alarms, or permits are provided to enable access, you remain responsible for ensuring their accuracy and security. Any loss caused by incorrect access information supplied by you, or by your failure to disable an alarm or provide entry, may result in additional costs. Any temporary possession of keys will be handled with reasonable care, but we do not accept liability for losses caused by circumstances outside our control.

Liability
We will provide our services with reasonable care and skill. If we fail to do so, you may be entitled to have the service repeated or to receive a partial refund, depending on the circumstances and the extent of any failure. However, our liability is limited to the direct loss or damage caused by our proven negligence, breach of contract, or wilful misconduct, subject always to applicable law.

We are not liable for pre-existing damage, normal wear and tear, hidden defects, or damage arising from unsuitable, fragile, or poorly maintained materials, fixtures, or surfaces. Some cleaning methods may produce different results depending on the age and condition of the item or area being cleaned. We do not guarantee the complete removal of stains, odours, limescale, mould, grease, or other contaminants where the condition of the surface makes full restoration impracticable.

To the fullest extent permitted by law, we shall not be liable for indirect, consequential, or economic losses, including loss of profit, loss of business, loss of opportunity, or inconvenience. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

Insurance and complaints
We maintain appropriate insurance cover in line with the nature of our services, subject to the terms and conditions of the relevant policy. Any claim for damage must be reported promptly and with reasonable detail, including the date, location, and nature of the issue. You should take reasonable steps to minimise any loss and to preserve evidence where possible. Failure to notify us within a reasonable time may affect our ability to investigate and may limit any remedy.

If you believe there is an issue with the quality of the cleaning, you should raise it as soon as practicable after the service is completed. We may request access to inspect the area or to arrange a remedial visit. Any request for re-cleaning must relate to the original scope of work and must be made within a reasonable period. We are not obliged to return to rectify issues caused by third parties, new spills, or changes to the property after completion.

Waste regulations
In the course of providing Cleaners Outhkensington services, waste handling will be carried out in accordance with applicable UK waste laws and environmental requirements. We will only remove, bag, or dispose of waste where this has been agreed as part of the service and where it is lawful and safe to do so. The customer remains the waste producer unless otherwise agreed, and is responsible for ensuring that any waste requiring special treatment is identified in advance.

We will not handle hazardous waste, clinical waste, asbestos, sharps, chemicals, or any other regulated material unless explicitly agreed in writing and lawfully permitted. Items such as needles, bodily fluids, paint, solvents, pesticides, gas cylinders, and electrical equipment may require specialist disposal routes. If such materials are discovered during a cleaning visit, we may pause or withdraw the service and may charge for time already spent on site. You must not ask us to dispose of waste in a manner that would breach environmental law, local authority rules, or duty-of-care obligations.

Where waste is collected for removal, it should be securely bagged, separated where necessary, and presented in a manner that allows lawful transfer. We may refuse waste that is improperly packaged, contaminated, or unsafe to move. Any disposal we undertake will be limited to the arrangements specified in the booking and subject to available capacity, legal compliance, and any required third-party disposal charges. Nothing in these terms authorises illegal dumping, fly-tipping, or disposal of regulated waste through ordinary domestic routes.

Property care, materials, and equipment
Unless otherwise agreed, we will supply standard cleaning materials and equipment suitable for the service booked. If you request that we use your own products or equipment, you accept responsibility for their suitability, safety, and any resulting damage. We may decline to use products that we consider unsafe, ineffective, or incompatible with the surfaces to be cleaned. Any specialised treatment or machinery requested by you may carry additional charges.

We will take reasonable care when moving light items to clean around or beneath them, but we are not obliged to move heavy, fixed, fragile, or hazardous items. Where furniture, appliances, or fittings need to be moved, it is your responsibility to confirm that this can be done safely. We are not responsible for damage caused by items that are unstable, improperly installed, or defective, nor for accidental marks on surfaces already weakened by age or poor maintenance.

Any chemicals, detergents, or equipment brought by us remain our property unless expressly sold to you. You must not copy, remove, or misuse any tools, formulations, or cleaning processes that belong to us or to our suppliers. Any intellectual property connected with the presentation, branding, or service methods of cleaners Outhkensington remains protected and may not be reproduced without permission.

Termination, data, and general provisions
We may refuse, suspend, or terminate services where you breach these terms, fail to make payment, act abusively, or create unsafe conditions. We may also end a booking where continuing would be unlawful or unreasonable. If termination occurs due to your breach, you will remain liable for charges already incurred and for any reasonable losses directly caused by that breach.

We may hold and process personal data relating to bookings, payments, and service delivery in order to administer the contract, comply with legal obligations, and manage customer relationships. Such processing will be carried out in accordance with applicable data protection law. We will use reasonable measures to protect information provided to us, but you should avoid supplying unnecessary sensitive personal data unless it is relevant to the service.

Governing law
These Terms and Conditions, and any non-contractual obligations arising from or connected with them, are governed by the laws of England and Wales. Any dispute arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. By booking with Cleaners Outhkensington, you agree that these terms form the basis of the contractual relationship between you and us for the provision of cleaning services.