Privacy Policy

Cleaner South Kensington Privacy Policy

This Privacy Policy explains how Cleaner South Kensington collects, uses, stores and protects personal data about customers in the Cleaner South Kensington service area. It also explains your rights under applicable data protection laws, including the UK GDPR and, where relevant, the EU GDPR. This Privacy Policy applies to all customers and prospective customers of Cleaner South Kensington within our operational area, regardless of how you contact us or book our services.

Who We Are and Scope of This Policy

Cleaner South Kensington provides cleaning services to residential and commercial customers in the South Kensington area. In relation to the personal data described in this Privacy Policy, Cleaner South Kensington acts as the data controller. This means we decide how and why your personal data is processed.

This Privacy Policy governs the processing of personal data relating to individuals who enquire about, book, receive or pay for cleaning services from Cleaner South Kensington, as well as individuals who represent or work for business customers in our area.

Types of Personal Data We Collect

We may collect and process the following categories of personal data:

Identification and contact details, such as your full name, title, service address, billing address, and any other address you provide for service delivery.

Contact and communication details, such as your preferred contact method and the content of communications you send to us, including enquiries, feedback and complaints.

Service and booking information, such as dates and times of bookings, type of cleaning service requested, property access instructions, special cleaning instructions, and related job notes.

Payment and transaction information, such as records of payments made, amounts, dates, and methods of payment. We do not store full payment card details where a third party payment processor is used.

Technical and usage data, such as basic device and browser information and how you interact with our website or online booking tools, where applicable and to the extent necessary for security and functionality.

Voluntary information, such as responses you give to any satisfaction surveys or feedback requests, and any other information you choose to provide when contacting us.

How We Collect Your Personal Data

We collect personal data directly from you when you contact us to request a quote, make a booking, ask a question, or provide feedback. This may occur by phone, through a website form, in writing, or in person.

We may also receive personal data indirectly where a third party books a cleaning service on your behalf, for example a family member, landlord, letting agent, or employer who provides your contact details and address so that we can deliver the service.

Purposes and Lawful Bases for Processing

We process your personal data only where we have a lawful basis under the UK GDPR and, where relevant, the EU GDPR. The main purposes and lawful bases are:

To provide and manage cleaning services. We use your identification, contact and service information to provide quotes, confirm bookings, carry out cleaning services at your property, manage any changes to your booking, and handle invoicing. The lawful basis for this is the performance of a contract or taking steps at your request before entering into a contract.

To manage customer relationships. We process your data to respond to your enquiries, handle complaints, manage disputes, and maintain accurate customer records. The lawful basis is performance of a contract and our legitimate interests in maintaining good customer service.

To process payments and accounting. We use transaction data to process payments, maintain accounting records, and comply with financial and tax obligations. The lawful bases are performance of a contract and compliance with legal obligations.

To ensure safety and quality of service. We may use service-related notes and communications to ensure cleaners are briefed appropriately, to monitor quality and to improve our services. The lawful basis is our legitimate interests in safely and efficiently delivering and improving our services.

To send service-related communications. We may contact you with booking confirmations, reminders, important changes to services, and updates to our terms or policies. The lawful basis is performance of a contract and our legitimate interests in keeping you informed about your bookings.

To send optional marketing communications. If you have given clear consent, we may use your contact details to send you information about offers, promotions, or new services. You can withdraw this consent at any time. The lawful basis is your consent.

To comply with legal and regulatory requirements. We may process your personal data where needed to comply with legal obligations, respond to lawful requests from public authorities, or establish, exercise or defend legal claims.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting or reporting requirements.

Customer account and booking records are typically retained for a period that allows us to manage ongoing relationships, handle potential queries or disputes, and comply with statutory limitation periods under applicable law.

Financial and transaction records are retained for the minimum periods required by tax, accounting and financial regulations.

Where personal data is no longer needed, we will securely delete it or irreversibly anonymise it so that it can no longer be associated with an identifiable individual.

Data Processors and Third Party Recipients

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are only permitted to process your data in accordance with our instructions and applicable data protection law, and they are required to implement appropriate security measures.

Categories of processors and third party recipients may include:

Payment service providers that process card or electronic payments on our behalf.

IT and hosting providers that supply and maintain our booking, scheduling, email or data storage systems.

Accountants or professional advisors who require limited access to financial records for accounting, auditing or legal advice.

Where cleaners are engaged as individual contractors, we may share necessary service details such as your first name, property address, service instructions and preferred timings so that they can carry out the agreed services.

We may disclose personal data where required to comply with legal obligations, lawful requests from authorities, or to establish, exercise or defend legal claims. We do not sell your personal data to third parties.

International Transfers

Where any of our service providers or systems involve the transfer of personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place so that your data remains protected to standards equivalent to those in the UK and EU. These safeguards may include reliance on adequacy regulations, standard contractual clauses, or other legally recognised mechanisms.

Data Security

We take reasonable and appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage practices, and limiting personal data access to personnel and contractors who need it to perform their duties and who are subject to confidentiality obligations.

Your Data Protection Rights

Under the UK GDPR and, where applicable, the EU GDPR, you have a number of rights regarding your personal data, subject to certain conditions and exceptions in the law.

Right of access. You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, together with certain information about how we use it.

Right to rectification. You have the right to ask us to correct or complete personal data that is inaccurate or incomplete.

Right to erasure. You have the right to request the deletion of your personal data where there is no good reason for us to continue processing it, for example where it is no longer necessary for the purposes for which it was collected and we have no legal obligation to retain it.

Right to restriction of processing. You may request that we restrict the processing of your personal data in certain circumstances, for example while we verify the accuracy of the data or consider an objection you have raised.

Right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including for direct marketing. We will respect your objection unless we have compelling legitimate grounds to continue or we need to process the data for legal claims.

Right to data portability. Where processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive the personal data you provided to us in a structured, commonly used and machine-readable format and to have it transmitted to another controller where technically feasible.

Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

You also have the right to lodge a complaint with a data protection supervisory authority if you believe that your personal data has been processed in a way that does not comply with data protection law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our data processing practices, or legal and regulatory developments. Any updates will apply from the date of publication. You should review this Privacy Policy periodically to stay informed about how we handle your personal data as a customer of Cleaner South Kensington.